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- Have a documented system in place to ensure that all requests for consultations, visits, re-visits, post-mortem examinations or any other service requested are logged.
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- by using a daybook, protocol, procedure
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- Have a documented system in place to ensure that all telephonecalls are answered.
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- receptionist/answering machine/company + protocol, procedure
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- Have a documented system in place to ensure a 24-hour service.
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- protocol, procedure/contract with other practices
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- Have a documented referral system in place, for cases beyond its abilities or capacity.
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- protocol, procedure/contracts
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- protocol, procedure, record
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- Have detailed bills stating all services and products with price
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- protocol, procedure, record format
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- Have written contracts with the farmers for the farms where it provides the animal health controls or the veterinary herd management.
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- Have a documented system to ensure all requirements regarding animal health controls and veterinary herd management are met.
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- in a separate folder per farm, or on PC
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- Have a file for every farm under contract.
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- protocol, procedures, records (see also Schedule 2, clauses 2.2 and 2.3)
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- Have a yearly planning for these farm visits.
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- Have a documented system in place to ensure all relevant documentation is kept on clients and patients.
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- create a record on which all details are kept; on paper or PC
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- Have documented systems in place to ensure the safekeeping of drugs.
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- protocols and procedures, see also schedule 1
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- Have documented systems in place to ensure drugs are ordered, received, stored, administered, dispensed, prescribed and destroyed according to the relevant legislation.
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- protocols and procedures, see also schedule 1
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- Only administer, dispense or prescribe medicines, especially antibiotics and hormones after a thorough clinical examination of the animal(s) involved.
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- Have documented procedures to ensure surgery is performed as sterile as possible.
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- protocol, procedure, records
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- Have sufficient infrastructure for the type of services offered.
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- Have a cleaning and disinfection schedule in place incorporating all rooms of the practice, the medicines depot, the practice car and the instruments.
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- create a plan, state who, when, how, where, insert a page on products used and safety precautions
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- Have documented procedures to ensure different types of waste are kept separate and disposed of as appropriate.
- Categories kept separate
- List hazardous and non-hazardous clinical wastes
- Storage clinical waste
- Removal
- Storage and removal of carcases
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- protocol, procedures
- list
- lay-out, equipment
- protocol, procedures, contract, record
- protocol, procedures, contract, records
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- Have a quality system in place that meets the requirements of this Code.
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- Comply with the requirements of the schedules relevant to the practice.
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- ensure all relevant requirements of this Code are met.
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